ACCESSIBILITY POLICY

Accessibility Policy

Loblaws is committed to providing goods, services and employment in an integrated and accessible manner that respects the dignity and independence of persons with disabilities.
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Multi-Year Accessibility Plan

Our Multi-Year Accessibility Plan outlines Loblaw’s strategy to prevent and remove barriers to accessibility and describes the Company’s progressive approach to meeting or exceeding applicable legal and regulatory requirements, including those set out in human rights and accessibility-related legislation. This Plan is a continually expanding and fluid document that will be updated at least every five years, as Loblaws’s accessibility strategy evolves.
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Customer Service Accessibility Policy

Loblaws strives at all times to provide its goods and services in a way that respects the dignity and independence of persons with disabilities. We are committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.
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Feedback

Loblaws welcomes questions and feedback about how we provide goods and services to all of our customers. Members of the public may ask questions or provide feedback in the manner most convenient to them, including in-person, by telephone (1-800-296-2332), in writing, or by email or other electronic communication device. Please direct written questions and feedback to Loblaw Companies Limited, c/o Human Resources (Diversity & Inclusion), 1 President’s Choice Circle, Brampton, Ontario L6Y 5S5.